TRIAGE · FEATURED RAKE
TicketFlow AI
The first stage of IT ticket resolution, automated.
What is it?
An AI help-desk assistant that reads every new IT ticket, files it under the right category, ranks how urgent it is and drafts a likely fix before a person opens it.
Why I built it
Most IT tickets spend their first hours waiting to be read, classified and routed.
What I actually built
- A four-step pipeline, each step with its own specialist: classify the ticket, set its priority, retrieve a likely solution, then review that answer's quality before anyone sees it.
- Estimates each ticket's priority and how long it will take to resolve.
What's interesting about it
- Not tied to one model provider: runs on Groq, Gemini, Ollama or Hugging Face.
- LangGraph
- Groq
- Gemini
- Ollama
- Hugging Face